Farmery™

Farmery

Privacy Policy

Last updated: 25 July 2026

This Privacy Policy explains how Farmery ("Farmery", "we", "us" or "our"), which operates the website www.farmery.cloudand the Farmery mobile applications (together, the "Platform"), collects, uses, stores, discloses and protects your personal information. We are committed to protecting your privacy and handling your data in an open and transparent manner in accordance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and other applicable Indian laws.

By accessing or using the Platform, or by providing your information to us, you consent to the collection and use of your information in accordance with this Policy.

1. Information We Collect

We collect the following categories of information:

  • Identity & contact data — name, mobile number, email address and delivery address.
  • Transaction data — details of the products you purchase, order history and delivery preferences.
  • Payment data — payments are processed by our third-party payment gateway partners. We do not store your full card number, CVV or UPI PIN on our servers.
  • Technical & usage data — IP address, device and browser type, and information about how you use the Platform, collected through cookies and similar technologies.
  • Communications — messages, reviews, ratings and feedback you share with us.

2. How We Use Your Information

We use your information to:

  • Create and manage your account and authenticate you via OTP;
  • Process, deliver and manage your orders, payments and refunds;
  • Communicate order updates, service messages and, where you have opted in, promotional offers;
  • Personalise and improve the Platform, our products and customer support;
  • Prevent fraud, enforce our terms, and ensure the security of the Platform; and
  • Comply with applicable legal and regulatory obligations.

3. Payment Security

All online payments are handled through PCI-DSS compliant, RBI-authorised third-party payment gateways. Your payment details are transmitted directly to the payment gateway over encrypted connections and are not stored by Farmery. We are not responsible for the data practices of payment gateways, which are governed by their own privacy policies.

4. Cookies

We use cookies and similar technologies to keep you signed in, remember your preferences, measure usage and improve your experience. You can control cookies through your browser settings; however, disabling them may affect the functionality of the Platform.

5. Sharing & Disclosure

We do not sell your personal information. We share it only with: (a) delivery, logistics and payment-gateway partners strictly to fulfil your order; (b) service providers who support our operations under confidentiality obligations; and (c) government authorities or law-enforcement agencies where required by law, court order or to protect our rights, users or the public.

6. Data Retention

We retain your personal information only for as long as necessary to provide our services, comply with our legal obligations, resolve disputes and enforce our agreements. You may request deletion of your account and associated data as described below.

7. Data Security

We follow reasonable security practices and procedures, including encryption in transit, access controls and secure infrastructure, to protect your information from unauthorised access, loss, misuse or alteration. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Your Rights

You may access, review, correct or update your personal information through your account or by contacting us. You may also withdraw consent, unsubscribe from marketing communications, or request deletion of your data, subject to applicable legal and contractual requirements.

9. Children's Privacy

The Platform is intended for users aged 18 years and above. We do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us and we will take appropriate steps to delete it.

10. Third-Party Links

The Platform may contain links to third-party websites. This Policy does not apply to those websites, and we are not responsible for their content or privacy practices. Please review their policies before providing any information.

11. Grievance Officer

In accordance with the Information Technology Act, 2000 and the rules made thereunder, the name and contact details of the Grievance Officer are provided below. If you have any grievance regarding the processing of your information, you may contact:

We aim to acknowledge grievances within 48 hours and resolve them within 30 days of receipt.

12. Changes to This Policy

We may update this Policy from time to time. Changes will be posted on this page with a revised "Last updated" date. Your continued use of the Platform after any change constitutes acceptance of the updated Policy.

13. Contact Us

For any questions about this Privacy Policy or your data, contact us at support@farmery.in or +91 98997 79559.