Last updated: 25 July 2026
At Farmery, we want you to be completely satisfied with your purchase. This Return, Refund & Cancellation Policy explains when and how you can cancel an order, return a product and receive a refund. Because we deal in fresh, perishable produce, some conditions apply, as set out below.
1. Order Cancellation
- You may cancel an order free of charge any time before it is packed and dispatched. To cancel, contact us with your order number by phone or email, or use the cancellation option in your account.
- Once an order has been packed, dispatched or handed to our delivery personnel, it can no longer be cancelled.
- We may cancel an order (with a full refund for prepaid orders) if the product is unavailable, if there is an error in pricing or product information, if the delivery address is outside our serviceable area, or in cases of suspected fraud.
2. Returns & Replacements
As our products are perishable, we generally do not accept returns once a delivery has been accepted. However, we will provide a replacement or refund if, at the time of delivery, you receive an item that is:
- Damaged, spoiled or of unacceptable quality;
- Incorrect or different from what you ordered; or
- Missing from your order (short-delivered).
To be eligible, please report the issue to our customer support within 24 hours of delivery, along with your order number and a photograph of the affected product. You may reject a wrong or damaged item at the doorstep and receive a full refund for that item.
3. Non-Returnable Situations
We may decline a refund or replacement where the issue is reported after the eligibility window, where the product has been used or consumed, or where the damage results from improper handling or storage after delivery.
4. Refunds & Timelines
- Approved refunds are processed to the original payment method. For Cash on Delivery orders, refunds are issued to your bank account or Farmery wallet.
- Once approved, refunds are initiated within 1–2 business days and typically reflect in your account within 5–7 business days, depending on your bank or payment provider.
- You will be notified once your refund has been processed.
5. Failed / Deducted Payments
If an amount is deducted from your account but the order is not confirmed, the amount is usually auto-reversed by your bank or payment gateway within 5–7 business days. If it is not, please contact us with your transaction details and we will assist you.
6. How to Reach Us
For any cancellation, return or refund request, contact our customer support:
- Email: support@farmery.in
- Phone: +91 98997 79559
This policy is offered in addition to, and does not affect, your statutory rights as a consumer under the Consumer Protection Act, 2019.